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Melonga Support
Need help with Melonga?
We’re here to support you throughout your 12-week Melonga program.
Whether you need help accessing the app, using your access code, understanding the program, or contacting our team, you’ll find the right support options below.
Quick Help
I bought Melonga yesterday. Where is my access code?
Each order is human-checked and manually processed within 1-3 working days. Your access code is normally sent to the email address used during checkout. Please check your inbox, spam, and promotions folders.
I am not receiving the OTP.
Please check that you are using the email address linked to your Melonga account. Also check your spam folder. If the OTP does not arrive within a few minutes, contact support.
On Melonga program
How much time do I need each week?
Most users spend approximately 15–30 minutes per day using the program. Some exercises may require additional personal practice and consistency for best outcomes.
Is Melonga a medical device?
Yes, Melonga is made available as a CE-marked Class I digital therapeutic for the management of premature ejaculation. Please refer to the compliance and certification page for full details.
Is Melonga based on scientific evidence?
Melonga is built using evidence-based behavioral approaches and has been associated with clinical research activities conducted in collaboration with academic and clinical partners in Europe.
Why is access to Melonga restricted?
Melonga is built using evidence-based behavioral approaches and has been associated with clinical research activities conducted in collaboration with academic and clinical partners in Europe.